Terms of service

Overview

This website is operated by Pepper Pet. Throughout this site, the terms “we,” “us,” and “our” refer to Pepper Pet. We provide this website, including all information, tools, and services, to you under the condition that you accept all terms, conditions, policies, and notices stated here.

By visiting our website or purchasing something from us, you agree to these Terms of Service (“Terms”), including any additional terms and policies referenced here or accessible via hyperlinks. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms, you may not access the website or use our services.

Any new features or tools added to the website will also be subject to these Terms. We may update, change, or replace parts of these Terms by posting updates on our website. It is your responsibility to check this page periodically. Your continued use of the website after changes indicates acceptance of the revised Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services online.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are of legal age in your jurisdiction or have obtained consent from a legal guardian to use the site. You may not use our products or services for illegal purposes or violate any local, state, federal, or international laws, including copyright laws.

You may not transmit viruses, malware, or any harmful code. Any violation of these Terms may result in immediate termination of your access to the website and services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transmitted unencrypted across networks and adjusted to meet technical requirements of connecting systems. Payment information is always encrypted.

You may not reproduce, duplicate, sell, or exploit any portion of our website or services without written permission from Pepper Pet.

Headings in this agreement are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We do not guarantee that information on our website is accurate, complete, or current. Content is provided for general purposes only and should not be relied upon without consulting other sources. Any reliance is at your own risk.

Historical information may be included for reference only. We reserve the right to modify content at any time but are not required to update historical data. You are responsible for monitoring updates to our website.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Product prices and availability are subject to change without notice.

We may modify, suspend, or discontinue services, features, or content at any time. We are not liable for any changes, price adjustments, or interruptions to the website or services.

SECTION 5 – PRODUCTS OR SERVICES

Some products or services may be available exclusively online. Quantities may be limited, and returns or exchanges are subject to our Return Policy.

We strive to display product colors and images accurately but cannot guarantee that your device’s display is precise.

We may limit sales by person, region, or jurisdiction. We may also limit quantities or discontinue products at our discretion. Offers are void where prohibited.

We do not guarantee that our products or services will meet your expectations or that all errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders for any reason, including suspected fraud, errors, or policy violations.

You agree to provide complete, accurate, and current account and purchase information. You must promptly update information, including email addresses, payment methods, and billing details, so we can process transactions and communicate with you.

For more details, please review our Return Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may offer access to third-party tools that we do not control. Such tools are provided “as-is” and “as available” without warranties or endorsements.

Use of third-party tools is at your own risk. You should review and agree to any third-party terms before use. Future tools or features will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for content, accuracy, or policies of third-party sites.

Any interactions, purchases, or transactions with third parties are your responsibility. Please review third-party policies before engaging with them.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit feedback, suggestions, or other materials (“comments”), we may use, copy, publish, or distribute them without restriction. We are not obligated to keep comments confidential or compensate you.

We may remove or edit content at our discretion. You agree that your comments will not infringe on third-party rights, contain malware, or misrepresent their origin. You are solely responsible for any content you submit.

SECTION 10 – PERSONAL INFORMATION

Personal information submitted through our website is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Information on our website may contain errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct errors, update information, or cancel orders at any time without notice.

SECTION 12 – PROHIBITED USES

You may not use the website to:
(a) Violate any laws or regulations
(b) Infringe intellectual property rights
(c) Harass, abuse, or discriminate against others
(d) Submit false or misleading information
(e) Transmit viruses, malware, or harmful code
(f) Collect personal information without consent
(g) Spam, scrape, or interfere with site operations
(h) Engage in immoral, obscene, or unlawful activities

Violations may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. Pepper Pet is not liable for claims, losses, damages, or expenses arising from your use of the site or breach of these Terms.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Pepper Pet, its affiliates, and employees from any claims, damages, or expenses (including attorney fees) arising from your violation of these Terms or applicable laws.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 16 – TERMINATION

We may terminate or suspend your access at our sole discretion, with or without notice, for violations of these Terms or other reasons. Termination does not relieve you of obligations incurred prior to termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any policies posted on our website, constitute the entire agreement between you and Pepper Pet regarding the website and services.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update or modify these Terms at any time by posting changes to the website. Continued use of our website after changes constitutes acceptance of the revised Terms.

Contact Information

Store Name: Pepper Pet
Address: 161 Bay Street, Toronto, Ontario, M5J 2T2, Canada
Email: info@pepperpet.com
Phone: +1 (647) 792-6237
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM EST

We do our best to reply to your e-mail within 1 - 2 business days.