Billing Terms and Conditions
At Pepper Pet, we provide a variety of secure payment options to make your shopping experience smooth and convenient.
1. Accepted Payment Methods
We accept the following payment options:
- American Express
- Apple Pay
- Bank Transfers (for bulk or wholesale orders - please contact us for details)
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
- JCB
-
Union Pay
All payments are processed in Canadian Dollars (CAD).
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on the Pepper Pet website are in Canadian Dollars (CAD).
- Prices are subject to change without notice.
- Applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
Our store uses SSL encryption and trusted payment gateways to ensure your transactions are safe.
We do not store your credit card or payment information.
5. Refunds & Chargebacks
- Refunds are processed according to our Refund Policy.
- Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at info@pepperpet.com.
6. Fraud Prevention
Pepper Pet reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
Additional identity verification may be required for high-value transactions.
7. Contact Us
Store Name: Pepper Pet
Address: 161 Bay Street, Toronto, Ontario, M5J 2T2, Canada
Email: info@pepperpet.com
Phone: +1 (647) 792-6237
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM EST
We do our best to reply to your e-mail within 1 - 2 business days.