Refund policy

At Pepper Pet, customer satisfaction comes first. If, for any reason, you’re not satisfied, we offer an easy return process.

Pepper Pet Satisfaction Guarantee

  • Eligibility: Returns are accepted for both defective and non-defective products.
  • Customer Support: Our customer care team is available to assist you through each step of the process.

Easy Exchanges

We accept exchanges! Need a different size, color, or product instead? We’re happy to help! Just contact our team and we’ll make sure your exchange is quick and seamless. Contact us anytime at info@pepperpet.com or here.

Return Window

  • 30 Days Return Window: You have a full 30 days from the date your order arrives to request a return.

Return Costs Explained

  • Return Currency: Canadian Dollars (CAD)

As a Canadian company, all returns are processed in Canadian Dollars. 

  • Return Label: Customer's responsibility

Customers are responsible for arranging and covering the cost of return shipping. 

  • Restocking Fee: No cost

There are no additional fees for processing returns. All returned items are inspected upon arrival to confirm eligibility. Once approved, your refund will be issued in full to the original payment method. Processing typically takes up to 7 business days, depending on your financial institution.

If you haven't received your refund after 7 days, please reach out to info@pepperpet.com.

For more details, please see our Shipping Policy.

How to Send It Back

  1. Reach Out: Email us at info@pepperpet.com with your order number and reason for the return.
  2. Pack Securely: Re-box your item in the original packaging with all parts, tags, and documents included.
  3. Ship It: Follow the return instructions in your confirmation email and drop the package at your nearest carrier location.

Need personalized help? Chat with our Support Team.

Items That Can’t Be Returned

For hygiene and safety, certain products are marked as non-returnable on their product page. 

Contact Details

Store Name: Pepper Pet
Address: 161 Bay Street, Toronto, Ontario, M5J 2T2, Canada
Email: info@pepperpet.com
Phone: +1 (647) 792-6237
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM EST

We do our best to reply to your e-mail within 1 - 2 business days.