Shipping policy

At Pepper Pet, we strive to provide an outstanding shopping experience, including transparent and easy-to-understand shipping policies. We offer free shipping on all orders within Canada.

Shipping Locations

This policy applies to orders shipped within the Canada.

Delivery Times

  • Order Cutoff: Orders placed by 5 PM (EST), Monday through Friday, will be processed the same day. Orders placed after this time will be processed the next business day, which may add an extra day to delivery.

  • Handling Time: Most orders are processed within 1 - 2 business days (Monday through Friday) before shipment.

  • Transit Time: Delivery generally takes 6 - 8 business days once shipped.

  • Estimated Delivery: Total estimated delivery time is 7 - 10 business days from order placement.

Carrier Services

We partner with trusted carriers to ensure reliable delivery:

  • Canada Post
  • Purolator
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders shipped within Canada qualify for free shipping, with no minimum purchase required.

Delivery Issues

If your package is delayed, lost, or you experience any issues with delivery, please contact our customer service team immediately. We are committed to assisting you and ensuring your order reaches you safely and on time.

Tracking Your Order

Once your order ships, you will receive an email notification with a tracking number. You can use this to monitor your order on our Order Tracking page.

Questions?

For more information, visit our FAQ page or contact our customer service team.

Contact Information

Store Name: Pepper Pet
Address: 161 Bay Street, Toronto, Ontario, M5J 2T2, Canada
Email: info@pepperpet.com
Phone: +1 (647) 792-6237
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM EST

We do our best to reply to your e-mail within 1 - 2 business days.